Terms and conditions
I. General Provisions
These Terms and Conditions (hereinafter referred to as "TC") govern contractual relationships arising between the seller, Julia Alex asianfood s.r.o., Jalodvorská 845/8, 142 00 Prague 4, IČO 24190900, Czech Republic, and the buyer through the Julia Alex asianfood s.r.o. e-shop.
The operator of the e-shop (electronic store) is Julia Alex asianfood s.r.o., Prague, Czech Republic.
II. Subject of Fulfillment
The subject of fulfillment is the agreed delivery of goods through an order made via the Julia Alex asianfood s.r.o. e-shop under the B2B framework. Therefore, the right to return goods within 14 days without stating a reason does not apply to purchases.
III. Registration and Purchases on the Julia Alex asianfood s.r.o. E-shop
In the Czech language interface of the Julia Alex asianfood s.r.o. e-shop, only properly registered customers from the Czech Republic can make purchases.
Registration requests can be submitted at any time, but registrations are processed manually (verification of data in the Trade and Business Register) from Monday to Friday, 9:00 AM to 5:00 PM.
Only business entities with a valid business ID (IČ) operating within the Czech Republic can register, and the goods must be intended for use within the Czech Republic.
By submitting an order, the buyer agrees to the price of the ordered goods and the business terms specified in these Operational Rules.
If the buyer orders so-called scheduled products (i.e., products with availability scheduled after production), they do so at their own risk, and such goods cannot be returned to the seller.
IV. Price, Payment, and Shipping
The purchase price is determined based on the seller’s price list valid on the day the buyer places the order. Prices are generally stated including VAT.
Goods are dispatched Monday to Friday. For customers without a Purchase Agreement with Julia Alex asianfood s.r.o., goods are sent on a cash-on-delivery basis. Customers with a Purchase Agreement pay by bank transfer within the period specified on the invoice. Cash-on-delivery shipments can be paid in cash to the carrier.
The value of the order must reach at least CZK 10,000 (including VAT). Shipping is free for orders exceeding this value.
Ownership of the delivered goods transfers to the buyer only upon full payment of the purchase price.
The seller assumes responsibility for the risk of loss, damage, or destruction of goods during transportation to the buyer. The buyer is required to check the condition of the shipment, including the integrity of packaging and company seals, upon receipt. If the shipment shows signs of damage, the buyer has the right to refuse it.
If damage to the goods occurs during transportation and the buyer discovers it at the time of delivery, they must delay acceptance, immediately contact the seller, and agree on further steps.
V. Delivery Time
The delivery time of goods depends on the time the order is received by the Julia Alex asianfood s.r.o. e-shop. Orders received on a business day by approximately 3:00 PM (depending on their size and the workload of the dispatch department) are dispatched the same day by 3:30 PM. Orders received after this time will be dispatched the following business day.
Notification of shipment dispatch is sent to the buyer's email on the day of dispatch in the afternoon.
The seller is entitled to partially fulfill the contract if some ordered items become unavailable during order processing. The buyer will be informed of this situation via email or telephone.
The seller is not responsible for delays or the inability to deliver goods due to force majeure.
In such cases, the seller must inform the buyer and is entitled to extend the delivery period or withdraw from the contract without liability for damages caused by non-fulfillment of the delivery.
VI. Other Agreements
The seller provides the buyer with a warranty on the goods for a period of 6 months from the date of receipt.
Obvious defects must be reported to the seller no later than 7 days after receipt of the goods. Complaints about goods are resolved promptly by the seller if replacement goods are in stock. If goods are not immediately available, the complaint will be resolved in agreement with the buyer (e.g., postponement of replacement delivery or issuance of a credit note).
VII. Conclusion
These Terms and Conditions apply to business transactions conducted by the buyer through the Czech language interface of the e-shop operated by Julia Alex asianfood s.r.o. at the website www.jaseafood.eu.
Prague, October 25, 2023.